Information Technology Support
Train to earn your CompTIA A+ certificate
What is IT Support?
IT support encompasses anything computer-related including hardware, software and networks. As someone in support you’ll be in a position of expertise to help others with technical challenges using a combination of interpersonal skills and the know-how to troubleshoot and solve IT issues.
Why do companies need IT Support?
Companies need IT support to provide much needed technical support and help their employees with troubleshooting, diagnosing and resolving software, hardware or network issues.
What do IT support professionals do?
- Identify issues with hardware and software
- Technical problem solving
- Help others by troubleshooting
- Install, maintain and update systems
2
12 weeks
5-6 months
Start any time
TBD
Introductory
English
Key Outcomes
100% Free
Online
Flexibly Paced
Certificate in 1 Year
Overview
Jumpstart
Your IT Career
In-demand skills for a growing field
Computerworld says that there are “more positions than candidates” for good IT jobs, and the Bureau of Labor Statistics says IT jobs are growing by 13%.
Calbright’s IT Support program teaches you the core skills necessary to succeed in a new technology career, including the training required to pass the CompTIA A+ exam (offered separately by Pearson Vue Testing). CompTIA A+ is an industry-recognized certification employers look for when hiring entry-level IT support or computer service technicians.
Get your certificate at your own pace, as quickly as you need it. This program is currently free to California residents.
This program is currently free to California residents.
Skills you'll gain
Diagnose Hardware and Software Issues
Learn how to identify issues across a range of computing hardware and software topics
Deploy and Configure Technical Solutions
Implement solutions ranging from installation and configuration networking, operating systems, mobile devices and security
Build and Maintain Computing Platforms
Install, configure, and maintain critical computing platforms while improving your customer service skills
Support and Secure IT Systems
Manage key operating systems, secure environments, resolve software errors, and provide infrastructure support
Courses in this Program
Introduction to Information Technology Support Core 1 (A+)
This course will help equip you with knowledge and abilities to identify issues across a range of computing hardware and software topics. You'll learn how to troubleshoot and implement solutions, from installation and configuration to networking, operating systems, mobile devices, and security.
Introduction to Information Technology Support Core 2 (A+)
This course will enhance your knowledge of advanced computer support concepts and practices for installing, configuring, and maintaining critical computing platforms while improving your customer service skills. You’ll learn how to manage key operating systems, secure environments, resolve software errors, and provide infrastructure support. This course prepares you to take CompTIA's A+ Core 2 certification exam and the exam fee is covered by Calbright.
Topics Covered
Calbright programs are designed to reflect labor market needs, and are built in collaboration with employers. You’ll build knowledge and skills in IT Support that will translate across a wide variety of business contexts. The program covers these topics and more:
Note: While Calbright programs are flexibly paced, enrollment agreements are limited in duration. Students are enrolled in successive 6-month terms for a maximum program length of three years.
- Computer Hardware
- Operating Systems
- Software
- Mobile Devices
- Basic Networking
- Basic Security
- Basic Cloud Computing
- Operational Procedures
Careers and Outcomes
What can you do with a certificate in IT Support?
IT Support Technician
You’ll have the opportunity to use your IT knowledge and interpersonal skills to help computer users with hardware, software and networking issues.
IT Help Desk Representative
A Help Desk Representative works directly with users to provide technical support, answer questions and troubleshoot as needed. This position may be in-person or virtual.
Desktop Support Specialist
Desktop Support Specialists are responsible for upkeep of the hardware (and sometimes software) of a company. This might include regular maintenance, installing programs and updating systems and applications.
We'll help you get there!
No one should have to be in college alone, and at Calbright you’ve got a team working with you, supporting your success. Whether it’s help with your classes, help with technology, or even someone to help connect you to services you need in your life, we are here to be part of your journey to a better career and help transition you into a job in tech.
Jobs estimates via Janco Associates, Inc. study. Median wage and job growth figures via U.S. Bureau of Labor Statistics.
>$50k
Median annual wage for entry-level IT technicians
3.7M
US Jobs in information technology in 2021
13 %
Expected job growth through 2030
Faculty members
Your Success Team
Our most important job is your success. Our Student Success team connects you with academic counseling and support, tutoring, career services, accessibility services, and more.
“Right now I’m not able to be mobile so much, so doing school remotely is better for me. And being able to do it at my own pace really helps.”
“I got in and then I felt like my life changed, I did a 180. Everybody was reaching out to me. I was getting all these Slack messages telling me things I could sign up for and do. Even though it’s remote it made me feel like I was doing a lot of things with people. It really made me feel fulfilled after two years of not doing anything.”
“it seemed too good to be true. I wondered if it was a scam, but I decided to check it out. It’s free, so why not give it a chance? And I’m really glad I did. It literally changed my life.”
FAQs
Who can be a student at Calbright?
Calbright is open to all California residents aged 18 years or older who have a high school diploma or GED equivalent.
All Californians — regardless of immigration status — are welcome to enroll.
Why should I attend Calbright?
First, our training programs prepare you to earn industry-recognized certifications (via exams offered by third-party providers like CompTIA and Salesforce), proof to employers that you’re ready to succeed in a new career on day one of employment.
Second, every student that completes a program also gets a dedicated team of professional experts that will coach you to be the best version of yourself during your job search.
Third, all of our courses are flexibly-paced and 100% online — designed around your own unique life circumstances so school never gets in the way of other priorities.
Plus, Calbright comes at no out-of-pocket cost to you. Even the cost of the exams to receive industry-recognized certifications (such as the CompTIA A+, Security+, and Salesforce Certified Administrator exams) in your program of choice are covered.
We also offer resources that include (but are not limited to) technology support through our Chromebook and WiFi hotspot lending library; career counseling; and mental health services. All this and more make Calbright a great choice if you’re looking to level up your skillset.
It is really free? How?
Yes! All of our programs are currently free thanks to public funding from the State of California. That includes program tuition, testing costs, and technology resources like laptops and WiFi devices from our lending library.
Because our programs are free, we don’t need to offer financial aid.
Is Calbright accredited?
Yes! Calbright was granted accreditation by the Distance Education Accrediting Commission in July 2023, more than a year ahead of the deadline provided in the College’s founding legislation. Accreditation is an important consumer protection that validates the integrity and quality of the College’s academic programs and operations.
How long does it take to enroll and start classes?
Starting an application is easy! If you’re ready to begin your journey with us, click here. If you still have questions or would like to get in contact another way, you’ve got plenty of options.
You can always reach out to success@calbright.org and someone from our team will get back with you via email ASAP.
You can also use the webchat function on our homepage, call us at 1-833-956-0225, or text us at (510) 330-1817.
How long will the Network Technology program take to complete?
What job training programs do you offer? What makes them unique?
We currently have five online, flexibly-paced training programs: IT Support, Medical Coding*, Cybersecurity, Customer Relationship Management (CRM) Platform Administration, and Equitable Health Impacts: Diversity, Equity, and Inclusion.
These programs are the first of many, with each fitting into wraparound services designed to prepare you for success in the job market.
*Please note that we are currently not accepting new applications into the Medical Coding program.
Request More Information
Learn how Calbright can unlock a brighter future
This is where the answer to the question will live it should have hyperlinks within the copy to provide users a pathway deeper into the site to answer the question further.
